HubSpot Service Hub
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticketing
- Customer feedback
- Knowledge base
- Live chat
- Conversational bots
- Conversations dashboard
- Team email
- Automation & routing
- Reporting
- Contact management
- Contact & company insights
- Company records
- Email scheduling
- Email tracking & notifications
- Email templates
- Email sequences
- Documents
- Calling
- Meeting scheduling
- Canned snippets
- Integration
- Phone & email support
Pricing Info
Pricing Info
Free – $0
- Contact management
- Ticketing
- Live chat
- Team email
- Tickets closed reports
- Reporting dashboard
- Shared inbox
Starter – $18/month (billed annually)
- All Free features, plus:
- HubSpot branding removed
- Conversation routing
- Email sequences
Professional – $450/month (billed annually)
- All Starter features, plus:
- Phone support
- Customer feedback
- Knowledge base
- Customer service Automation
- Multiple ticket pipelines
- Teams
- 1:1 video creating and hosting
- Salesforce integration
- Multiple currencies
- Custom reporting
Enterprise – $1,200/month (billed annually)
- All Professional features, plus:
- Playbooks
- Calculated properties
- Single sign-on
- Goals
Integrations
Integrations
- Gmail
- Google Calendar
- Hubspot for WordPress
- Outlook
- Zapier
- Outlook Calendar
- Facebook Ads
- Google Ads
- Zoom
- LinkedIn Sales Navigator
- Slack
- LinkedIn Ads
- Facebook Messenger
- Google Contacts
- Mailchimp
- Google Search Console
- Calendly
- Google Meet
- Microsoft Teams
- Typeform
- Outlook Contacts
- Google Sheets
- Canva
- Make
- Databox
- PandaDoc
- Eventbrite
- Salesforce
- Gravity Forms
- Shopify
- SurveyMonkey
- WooCommerce by MakeWebBetter
- Aircall
- Jotform
- Stripe Data Sync
- monday.com
- CRM Perks by Wordpress Plugins
- Asana
- Supermetrics
- Hotjar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
storylead
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
Company Email
Contact No.
Company's Address
25 First Street, 2nd FloorCambridge, MA 02141United States
HubSpot Service Hub Comparisons
Popular HubSpot Service Hub Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Every time you pick a app that you think will be an actual asset for your company you shouldn’t just focus on what professionals have to say about it. Very often personal experience with the product may change, depending on specific preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for each product to give you a quick impression of how actual users of HubSpot Service Hub and Hiver estimate their contact with the service. Our system is based on detailed analysis of product mentions on other websites, social networks as well as blogs, so you are going to receive a complete and credible overview of what other customers think about each service. In this example HubSpot Service Hub has a total satisfaction rating at 98% while for Hiver 96% of people claim they had a positive experience with it.
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