What is better Hiver or eDesk? When you need an effective Help Desk Software product for your company you should remember to compare several options. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can see Hiver’s overall score of 8.8 and compare it against eDesk’s score of 8.0; or Hiver’s user satisfaction level at 96% versus eDesk’s 100% satisfaction score.
The assessment will help you spot the strengths and weaknesses of each service, and choose which one fits you requirements better. Beyond the robust features, the application which is simple and intuitive is always the better product.
We are aware that not all companies have the time to test a large number of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
You don’t want only a broad range of functionalities and flexible pricing from a popular Help Desk Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that if you have any questions about Hiver or eDesk, or you face some problems, or perhaps you’ll want to ask for a specific change or feature useful to your business you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can enjoy individual training or at the very least an FAQ you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
