What is better Helprace or LiveHelpNow? Purchasing the suitable Customer Support Software product is as simple as evaluating the strong and weak functions and terms offered by Helprace and LiveHelpNow. Here it's also possible to match their overall scores: 8.0 for Helprace vs. 7.3 for LiveHelpNow. Or you can look at their general user satisfaction rating, 90% for Helprace vs. N/A% for LiveHelpNow.
We suggest that you spend some time to analyze their unique features and determine which one is the better option for your company. What’s more keep in mind to consider your company’s or industry’s special situation, for instance, a multilingual solution for a global team or a mobile version to help you work away from your office.
Right now, the most popular services in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
You don’t want simply a wide set of functionalities and flexible pricing plans from a credible Customer Support Software. Almost as essential as main features is a quality customer support. You want to make sure that in a situation where you have any questions about Helprace or LiveHelpNow, or you face some problems, or maybe you’ll want to request a certain change or feature beneficial to your team you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.
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