What is better Helprace or DeskXpand? Buying the best Help Desk Software product is all about cross-checking various solutions and identifying the top software for your specific needs. Our exclusive system gives you a fast look at the general rating of Helprace and DeskXpand. For all round quality and performance, Helprace scored 8.0, while DeskXpand scored 8.0. On the other hand, for user satisfaction, Helprace earned 90%, while DeskXpand earned 98%.
Below you can also verify their functions, terms, plans, etc. to find out which program will be more suitable for your needs. One key aspect to evaluate is if the application lets you to toggle on/off restrictions on various types of users to secure any critical corporate data.
We know that not all companies have enough time to test a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
If you research different Help Desk Software products you shouldn’t simply analyze their list of features and provided pricing packages. Consider that the service should be adjusted to your standards and team so the more flexible their offer the better. Check which platforms are supported by Helprace and DeskXpand and be certain you will get mobile support for whatever devices you use in your company. You should also examine which languages and geographies are supported, because this may be a deal breaker for many companies.
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