Reamaze
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ultra clean and intuitive user interface
- Designed for simplicity
- Engineered for performance
- Designed to adapt to your company’s requirements
- Manage requests sent via email
- Customize priority
- End-user web interface
- Extend the functionality of the help desk
- Template-based notifications
- Staff and category signature
- Tags and due dates
- Dashboard for starters
- Private notes for collaboration
- Smart rules
- Conversational view
- Single response, multiple actions
- Reply to tickets via email
- Visually informative
- Quality of service
- Utilize data within reports
Pricing Info
Pricing Info
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
- 5 categories
- Maximum staff: 20
Pro Edition – $1195
- 10 categories
- LDAP integration
- Maximum staff: 30
Enterprise Edition – $1495
- Unlimited categories
- LDAP integration
- SLA management
- Re-branding rights
- Maximum staff: no limit
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Integrations
Integrations
The tool integrates with a lot of platforms, including:
- Google Apps
- MS Exchange Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Verizon, Capgemini, Swarco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Great for Customer Support and IT Help Desk Management.
Company Email
support@helpdeskpilot.com
Contact No.
Company's Address
Helpdesk Pilot Comparisons
Popular Helpdesk Pilot Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Email support
- Facebook, Twitter, and Instagram integration
- SMS/MMS integration with ClickSend and Twilio
- Knowledgebase
- Live chat
- Automated workflows
- Multi-brand support
- Roles and Permissions
- CRM with customer data blocks
- Public sites
- Team collaboration and staff notes
- Response templates
- Collision detection
- Notifications, tags, filters
- Autoresponders
- Permalinks
- Reporting
- Javascript integrations
- API
- Keyboard shortcuts
- Customizable
- Site integration
Pricing Info
- Unlimited Support Emails
- Social Media Integration
- Reporting and Analytics
- Public/Internal Knowledge Base
- Workflow Automation
- Website Integration
- Live chat (additional $5 per user per month)
A 14-day trial period is also provided for those who want to test and see how Reamaze can make businesses approachable and customers reachable.
Integrations
Reamaze supports integrations with the following business systems and applications:
- Slack
- Shopify
- MailChimp
- Magento
- GitHub
- Bigcommerce
- Zapier
- Google Apps
- HipChat
- SMS/MMS vis Clicksend and Twilo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTransfer, Triangle.gs, Institchu
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Reamaze combines email, social media, and live chat seamlessly so your customers can reach you however they want.
Company Email
support@reamaze.com
Contact No.
Company's Address
920 Saratoga Avenue Suite 213
San Jose, CA 95129
Reamaze Comparisons
Popular Reamaze Alternatives
When you choose a software that you think will work best for your company you shouldn’t just focus on what professionals have to say about it. Very often personal experience with the software may change, depending on your own preferences and needs. That’s why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate impression of how actual users of Helpdesk Pilot and Reamaze rate their contact with the app. Our system is based on advanced analysis of product appearances on other sites, social media as well as blogs, so you are going to obtain a complete and credible overview of what other people think about every service. In this case Helpdesk Pilot has a total satisfaction rating at 99% while for Reamaze 89% of users claim they had an enjoyable experience with it.
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