What is better Helpdesk Pilot or HP Service Manager? When comparing Helpdesk Pilot and HP Service Manager, it is possible to see which Help Desk Software product is the better alternative. This guarantees that your enterprise can get the most productive and effective program. You can study the details, including available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you evaluate their total scores to know which one looks to be better. Helpdesk Pilot has 7.2 points for overall quality and 99% rating for user satisfaction; while HP Service Manager has 8.3 points for overall quality and 84% for user satisfaction. Likewise, you can also assess which vendor is more dependable by sending an an email question to both vendors and see which company replies sooner.
We did our best to review all popular services offered on the market, but among them these three caught our special attention: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
Almost as crucial as functionalities and customer support quality are pricing packages provided by Helpdesk Pilot and HP Service Manager. Even though pricing should not be the only factor it’s without a doubt a key thing to consider. You should expect a flexible pricing package that can be matched with your business size and easily scaled up when your company develops. Be sure that you don’t pick pricing plans that include advanced tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can usually benefit from special pricing. You should also check out a free trial or demo of every service to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and offers a reliable overview of what it’s like to work with Helpdesk Pilot and HP Service Manager.
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