What is better HelpCrunch or GoToAssist? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, HelpCrunch earned 8.7 points, while GoToAssist earned 7.4 points. At the same time, for user satisfaction, HelpCrunch scored 100%, while GoToAssist scored 90%.
Details about their unique elements, tools, supported platforms, customer service, plus more are given below to give you a more versatile assessment. Remember to purchase only the tools that you need so you don’t waste cash for functions which are redundant.
Those of you who are pressed for time or would like to get a Customer Support Software advice from our team might want to examine these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
No Customer Support Software will be able to solve all the needs of a company. Though core features of HelpCrunch and GoToAssist are obviously a priority you should also thoroughly study the integrations supported by each service. In many cases you will already be working with various kinds of B2B software in your company and it’s always more beneficial to go with apps that integrate well with each other. With that approach you can ensure a reliable exchange of data between your teams and apps, which can significantly reduce time spent on migrating between one solution and the next.
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