What is better Help Scout or Atera? There is a wide range of Help Desk Software products out there right now. The best way to find out which service fits your needs best is to compare them side by side. As an example, here you can review Help Scout and Atera for their overall score (8.9 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively).
It’s also possible to examine their functions and pricing stipulations and other useful information below. When matching products make sure to analyze their related functions and mark their distinctive elements to get a clearer picture of both deals. Similarly, remember to evaluate secondary features including security, backup, usability, and customer support.
At the moment, the leading solutions in our category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
You shouldn’t expect just a wide set of features and adjustable pricing from a well-known Help Desk Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that if you have any questions about Help Scout or Atera, or you struggle with some problems, or maybe you’ll need to request a specific change or feature useful to your team you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you can enjoy personal training or at the very least an FAQ you can use.
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