What is better Help Scout or Atera? The perfect Help Desk Software is a service that can deal with your company’s unique demands. It is possible to determine which solution works really with your enterprise if you assess several products before you decide which one is the best.
As an example, Help Scout and Atera are scored at 8.9 and 9.0, respectively, for general quality and performance. Similarly, Help Scout and Atera have a user satisfaction rating of 98% and 100%, respectively, which reveals the general feedback they get from customers. Better yet, reach put to a current customer of the software and ask for their comments about the solution in question.
Those of you who want to save some time or need a suggestion from our team might want to try out these top choices for this year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
No Help Desk Software will be perfect enough to solve all the needs of a business. Though main functionalities of Help Scout and Atera are important you should also carefully study the integrations supported by every product. Quote frequently your team will already be making use of various kinds of SaaS software in your company and it’s much better to choose apps that integrate well with each other. With that approach you will be able to be certain of a smooth transfer of data between your teams and services, which can really reduce time spent on migrating between one product and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
