Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Lead Capture at any Source
- Facebook Integration
- WhatsApp Integration
- Scan Business Cards
- Digital Enquiry Form – Completely Customized
- Locate leads near you in Google map
- Lead level file attachment
- Instant Response (Auto-generated Email & SMS)
- Qualify Leads
- Set Reminders for follow-up
- Recurring follow-up
- Keep a record of customer conversation history
- Assign multiple leads to team members
- Team Monitoring
- Updates on lead addition and follow-ups
- Mark Area of Interest
- Add Notes/Tags
- Multiple Devices
- Lead Analytics
- Sales team performance tracking
- Sales report generation
- API Integration
- Clone Lead
- Google calendar integration
- Custom analytics
- Instant Estimate/Invoice
Pricing Info
Pricing Info
Starting price:
$5 to $10 per month per user
(Pls check HelloLeads CRM website for current plans & exact prices)
Free trial: Available
Free version: Available
Integrations
Integrations
HelloLeads integrates with the following apps:
- Google Calendar
- Other ERPs using API
- Email Integration
- Jotform
- Pabbly
- Tik Tok
- Typeform
- Wordpress
- Zapier
- Exotel
- ContactForm7
- Twilio
- Msg91
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Emerson, Rajwada Group, The Clinics, Swelects, Happy Minds Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HelloLeads is smart lead management solution helping you to acquire, track and manage each lead that you meet with in an event or expo.
Company Email
support@helloleads.io
Contact No.
Company's Address
HelloLeads
3422 Old Capitol Trail, Suite 15
Wilmington, DE 19808
USA
HelloLeads Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
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Please pay attention to the fact that even though both HelloLeads and Freshdesk Omni may have an outstanding set of features every software could be designed for a different company size. If you are studying different apps you may want to give some attention to a company size they are catering to. Specific functionalities could scale up with no problem for big enterprises but if you own a small or mid-sized company it’s usually better to avoid paying for complex features that you might never use.
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