What is better HappyFox or IdeaScale? Selecting the right Customer Support Software for your organization is difficult with too much functions, options, and terms to choose from. But, depending on our review platform will make it possible for you to cut down the selection process by getting all crucial apps in a single location.
For instance, you can match HappyFox and IdeaScale for their features and overall scores, in this case, 8.8 and 7.8, respectively. Similarly, you can check which software has higher general user satisfaction rating: 94% (HappyFox) and 97% (IdeaScale) to learn which solution is better for your company. Don’t just choose the solution with the lowest price, but the one that has the best value.
If you would like to quickly locate the optimal Customer Support Software according to our experts we recommend you take a look at these solutions: Freshdesk, Freshdesk Omni, Zendesk.
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
Salesforce
Google Apps
Facebook
Twitter
Zoho CRM
SurveyMonkey
Twilio
Olark
SnapEngage
Freshbooks Accounting
Batchbook
Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
When you research different Customer Support Software solutions you shouldn’t simply analyze their list of features and provided pricing plans. Keep in mind the product must be matching your requirements and team so the more flexible their offer the better. Explore which platforms are supported by HappyFox and IdeaScale and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, as this may be a deal breaker for many firms.
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