What is better Halo Service Desk or LiveAgent? The best Help Desk Software is a program that can address your company’s unique demands. You can identify which solution works really with your industry if you compare different products before you decide which one is the best.
For example, Halo Service Desk and LiveAgent are scored at 8.0 and 9.4, respectively, for overall quality and performance. Similarly, Halo Service Desk and LiveAgent have a user satisfaction rating of 100% and 99%, respectively, which reveals the general response they get from customers. Better yet, reach put to a current customer of the software and ask for their comments about the application in question.
We did our best to review all popular Service Desk Software products that you can find out there, but among them these three deserved our special attention: Zendesk, LiveAgent, Freshservice.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
All the data, facts and statistics that we offered in this analysis were collected from official company pages, marketing content available online, actual experience from real customers as well as our own everyday use of each product by a professional reviewer. We put a lot of effort to comprehensively test every software, so we not only study it on our own, but we also compare our results with views of other people from the SaaS community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
