What is better Groove or TOPdesk? Buying the best Help Desk Software product is all about evaluating numerous solutions and determining the top application for your specific needs. Our exclusive algorythm gives you an instant look at the general rating of Groove and TOPdesk. For general quality and performance, Groove scored 9.5, while TOPdesk scored 8.5. On the other hand, for user satisfaction, Groove earned 91%, while TOPdesk earned 96%.
Below you can also check their characteristics, terms, plans, etc. to find out which software will be more appropriate for your company. One key feature to check is if the application can enable/disable permissions on various types of users to protect any sensitive company data.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
No Help Desk Software will manate to cater to all the needs of a specific team. Even though main functionalities of Groove and TOPdesk are important you should also carefully study the integrations supported by a given product. Very often you will already be making use of other types of B2B software in your company and it’s much better to opt for software that integrate well with each other. If you do that you can be certain of a smooth exchange of information between your teams and services, which can considerably reduce time spent on migrating between one app and the next.
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