What is better Groove or Genesys? Various firms need different types of Customer Support Software. To understand well which one meets your requirements, think of reviewing various solutions feature by feature an taking into consideration their conditions and costs. Likewise, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Groove (9.5) vs. Genesys (7.5) for all round quality and usefulness; Groove (91%) vs. Genesys (N/A%) for user satisfaction rating. Examine their strong and low points and see which software is a better choice for your company. A simple, practical tactic is to list the strengths and weaknesses of both solutions next to each other and check which solution comes on top.
Those of you who are pressed for time or would like to get a Customer Support Software advice from our experts may want to investigate these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
You don’t want only a wide array of features and scalable pricing plans from a popular Customer Support Software. Almost as important as key features is a quality customer support. You want to ensure that in a situation where you have any questions about Groove or Genesys, or you face some problems, or perhaps you’ll want to request a specific change or feature beneficial to your company you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to enjoy individual training or at least a knowledge base you can use.
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