Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Sales Dashboard
- Contacts and Customer Relationship Management
- Opportunity and Deal Management
- Task Management
- Call Queue Managment
- Calendar Events
- File and Document Management
- Email Intelligence and Integration
- Status Board Analytics
- Metrics and History Reporting
- Sales Reporting and Analytics
- Inventory Management
- Invoicing and Quotes
- Purchase Order Management
- Payment Processing
- Receipt and Expense Tracking
Pricing Info
Pricing Info
Gro CRM offers three CRM plans for users to choose from. Give the details a look, and select the best plan for your company:
Gro CRM Solo: $14.99 (Annualy or monthly)
- Contatcs and accounts
- Deals
- Task management
- Documents management
- Calendar
- Tags
- Notifications
- Email integration
Gro CRM Basic: $24.99 (Annualy or monthly)
- All Solo features
- Inventory management
- Order management
- Quotes and invoices
- Reports
- Data exports
Gro CRM Pro: $49.99 (Annualy or monthly)
- All Basic features
- Role based permissions
- Call center management
- Expenses and receipt tracking
- Geo location – Maps & Directions
- Status & Scoring
Integrations
Integrations
Gro CRM integrates with the following business systems and applications:
- Apple iCloud Drive
- Apple Maps
- Integrated Phone, Messaging, and FaceTime
- Apple Pencil
- Apple Smart Keyboard
- WordPress
- Stripe
- Gro CRM REST API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Gro CRM is a customer relationship management solution created for small businesses and is built to work exclusively with Mac and iOS devices.
Company Email
sales@grocrm.com
Contact No.
Company's Address
101 California St., Suite 2710
San Francisco, California 94111
USA
Gro CRM Comparisons
Popular Gro CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
If you are still having doubts about which service will work best for your business it may be a good idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular each service is and how large is its online presence. For example Gro CRM Twitter profile has currently 0 followers. At the same time Freshdesk Omni Twitter is followed by 0 people.
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