What is better GoToAssist or KnowledgeOwl? Today’s enterprises need the top Customer Support Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to evaluate GoToAssist and KnowledgeOwl down to the very details of their individual features.
You can also examine our overall scoring values, which rate the software overall quality and performance. GoToAssist got a 7.4 score, while KnowledgeOwl has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 90% (GoToAssist) against 97% (KnowledgeOwl). Keep in mind to choose the application that best addresses your top needs, not the software with the most robust features.
We are aware that not all businesses have the time to try out a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
In case you continue having second thoughts about which service will be best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how wide is its online presence.For instance, if you analyze GoToAssist LinkedIn account you’ll learn that they are followed by 0 users. In case of KnowledgeOwl the volume of followers on their LinkedIn page is 26.
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