What is better GoTo Resolve or TOPdesk? There are many Help Desk Software products in the market today. The best way to find out which product fits your needs best is to check them side by side. As an example, here you can review GoTo Resolve and TOPdesk for their overall score (8.2 vs. 8.5, respectively) or their user satisfaction rating (96% vs. 96%, respectively).
You can even examine their functions and pricing stipulations and other valuable information below. When matching products be sure to examine their similar functions and mark their distinctive elements to get a clearer picture of both deals. What is more bear in mind to evaluate secondary factors such as security, backup, usability, and customer support.
Right now, the leading services in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
You shouldn’t expect simply a broad range of functionalities and adjustable pricing from a credible Help Desk Software. Almost as significant as core features is a trustworthy customer support. You want to ensure that if you have any questions about GoTo Resolve or TOPdesk, or you run into a problem, or perhaps you’ll need to request a certain update or feature useful to your business you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a major asset if you can benefit from personal training or at the very least a knowledge base you can use.
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