What is better Google Forms or Nicereply? It’s a good idea to use our scoring system to help you get a general idea which Survey Tools product is better for your company. For overall product quality, Google Forms received 8.9 points, while Nicereply received 8.5 points. At the same time, for user satisfaction, Google Forms scored 92%, while Nicereply scored 88%.
Specifics of their features, tools, supported platforms, customer support, plus more are available below to provide you with a more correct assessment. Don’t forget to choose only the functions that you need so as not to waste resources for functions which are redundant.
Our team put a lot of effort to review all popular Survey Tools products that you can find on the market, but among them these three deserved our special attention: Sogolytics, Alchemer, Qualtrics Research Core.
Google Forms integrates with G Suite applications such as Google Sheets and Google Docs, along with a wide variety of apps from the G Suite Marketplace, including:
DataScope
Quilgo
formLimiter
Choice Eliminator
Booking Calendar
Certify’em
QR Code Maker
Advanced Summary
AppSheet
PerformFlow
Pictographr
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNESCO, University of Michigan, RR Donnelley
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A free cloud-based platform with built-in customizable templates for surveys, forms, and quizzes. Export functions, response validation, and automatic response summaries ensure efficient response management for a wide variety of forms.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Almost as essential as features and user support responsiveness are pricing options offered by Google Forms and Nicereply. Although cost should not be the only element it’s without a doubt a key thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your team grows. Be sure that you don’t select pricing plans that include advanced features that you won’t find useful and always try to contact with the vendor directly as enterprises can often benefit from special pricing. You should also give a chance to a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to invest any money and offers a solid overview of what it’s like to work with Google Forms and Nicereply.
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