Smartsupp
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Self-service support
- Peer-to-peer support
- Updatable FAQs Repository
- Category Creation
- Rapid Information Dissemination
- Real-Time Analytics
- Support via Social Media
- Support Via Multiple Channels and Devices
- Customer Intelligence Sharing
- High-Value Leads Capture
- Strategic Content Placement
- Prospect Search via multiple devices
- Content marketing and sharing
- Lead Tracker
- Online Community Creation
- Brand Building Tools
- Customer Tracker
- Customer Feedback Capture
- Conversation Analysis
Pricing Info
Pricing Info
Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.
Integrations
Integrations
GetSatisfaction supports integrations with the following business systems and applications:
- Salesforce
- Marketo
- SugarCRM
- Hootsuite
- Google Analytics
- Badgeville
- GoodData
- Zendesk
- Desk.com
- Citrix online
- Constant Contact
- MailChimp
- ExactTarget
- Yammer
- JIRA
- Velaro
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Everything you need to create a powerful and engaging community your customers will love.
Company Email
Contact No.
Company's Address
1550 Bryant St.
Suite 350
San Francisco, CA 94103
Get Satisfaction Comparisons
Popular Get Satisfaction Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Core Features
- Agent rating
- Android app
- Automatic messages
- Block visitor
- Chat transcripts
- Chat transfer between agents
- CMS plugins (Wordpress, Prestashop and more)
- Data security (SSL encryption)
- Desktop app
- Email notifications
- iPhone/iPad app
- Personal shortcuts
- Sound and visual notifications
- Visitor notes
- Visitor overview
- Web dashboard
- Windows Phone app
Premium Features
- API
- Chat conversation history
- Custom integration with 3rd party systems
- Groups of agents
- Integration with help desk or CRM
- Limited access for agents
- Office hours
- Team shortcuts
Pricing Info
Free Plan
- Unlimited number of agents
- Unlimited chat conversations
- Custom chat box design
- Automatic messages
- 14-day chat history
Standard Plan – $10/agent/month (save 20% on annual billing)
- All features of Free Plan
- Unlimited chat history
- Visitor recording
- Limited access for agents
- Google Analytics connection
- API
Pro Plan – $23.75/agent/month (save 20% on annual billing)
- All features of Standard Plan
- Statistics
- Groups of agents
- High load dashboard
Integrations
Smartsupp offers an API and integrates with the following popular platforms:
- Logicbox
- Webnode
- WordPress
- Opencart
- PrestaShop
- ePages
- Magento
- Shopify
- SEOshop
- Jimdo
and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Skoda, SkyPicker, Conrad
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Company Email
info@smartsupp.com
Company's Address
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
Smartsupp Comparisons
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When you pick a service that you think will work best for your team you shouldn’t only pay attention to what professionals have to say about it. Quite frequently personal experience with the app may be different, depending on your own goals and needs. That’s why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate impression of how real users of Get Satisfaction and Smartsupp evaluate their contact with the software. Our system is built around complex analysis of product appearances on other sites, social media and blogs, so you are going to get a comprehensive and reliable picture of what other people think about each service. In this example Get Satisfaction got a total satisfaction rating at 96% while for Smartsupp 100% of people express they had an enjoyable experience with it.
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