What is better Get Satisfaction or SysAid? Getting the proper Customer Support Software product is as easy as comparing the solid and weak features and terms offered by Get Satisfaction and SysAid. Here you can also match their all round scores: 7.4 for Get Satisfaction vs. 9.2 for SysAid. Or you can check their general user satisfaction rating, 96% for Get Satisfaction vs. 98% for SysAid.
We suggest that you put some effort and study their specific functions and decide which one is the better option for your organization. Moreover. remember to factor in your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile platform to help you work in the field.
We realize that not all people have the time to try out a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Almost as crucial as useful features and client support level are pricing options offered by Get Satisfaction and SysAid. Although pricing should not be the only element it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and effortlessly scaled up when your business develops. You should be certain you don’t select plans that have advanced functionalities that you won’t find useful and always make an effort to contact with the vendor directly because big companies can often benefit from special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a valuable experience that doesn’t require you to spend any money and gives you a solid overview of what it feels like to work with Get Satisfaction and SysAid.
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