What is better Genesys Cloud or NICE inContact CXone? You have such a wide range of Customer Support Software solutions in today’s market that selecting the best product is often overwhelming. On our comparison page, you can actually compare the functions, terms and conditions, available plans, and more details of Genesys Cloud and NICE inContact CXone.
You can also evaluate their score (9.0 for Genesys Cloud vs. 8.8 for NICE inContact CXone) and user satisfaction level (93% for Genesys Cloud vs. 91% for NICE inContact CXone). The scores and ratings present you with a solid idea how both of these software products perform. Additionally, check if the solution can integrate with existing business apps to guarantee greater productivity.
We realize that not all people have enough time to try out a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
If you are still having second thoughts about which solution will be best in your case it might be a sensible idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every service is and how extensive is its online presence. For instance Genesys Cloud Twitter profile has currently 17854 followers. At the same time NICE inContact CXone Twitter is followed by 8590 users.
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