What is better Genesys Cloud or Engage? Getting the most effective Customer Support Software for your organization is vital to growing your company’s productivity. In our platform, it's easy to assess different solutions to see which one is the appropriate software for your requirements. Here you can match Genesys Cloud vs. Engage and examine their overall scores (9.0 vs. 7.6, respectively) and user satisfaction rating (93% vs. 99%, respectively).
It's also possible to look at the details of prices, terms, plans, functions, tools, and more, and determine which software offers more advantages for your business. In general, choose the software that lets you to add/remove features and price terms to match your sales growth or lack of it.
Our experts made sure to review all popular Call Center Software products available out there, but among them these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
Company Email
hello@engage.co
Contact No.
Company's Address
Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.
In case you continue having second thoughts about which solution will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular every software is and how big is its online presence.For example, if you analyze Genesys Cloud LinkedIn page you’ll find out that they are followed by 113607 people. In case of Engage the number of followers on their LinkedIn page is 0.
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