What is better Genesys Cloud or ContactWorld? Buying the perfect Customer Support Software product is all about comparing numerous solutions and determining the top program for your specific needs. Our exclusive system provides you with a quick look at the general rating of Genesys Cloud and ContactWorld. For general quality and performance, Genesys Cloud scored 9.0, while ContactWorld scored 8.2. On the other hand, for user satisfaction, Genesys Cloud earned 93%, while ContactWorld earned N/A%.
Below it's also possible to check their functionalities, terms, plans, etc. to determine what application will be more suitable for your company. An important aspect to assess is if the software allows you to enable/disable restrictions on different types of users to protect any critical company data.
People who are pressed for time or could use a Call Center Software advice from our team may want to examine these top choices for this year: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
Almost as crucial as functionalities and client support quality are pricing plans provided by Genesys Cloud and ContactWorld. While price should not be the sole factor it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your business develops. You should be certain you don’t pick packages that include advanced features that you won’t use and always try to get in touch with the vendor directly as big companies can frequently count on special pricing. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and offers a practical overview of what it feels like to work with Genesys Cloud and ContactWorld.
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