Genesys Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ACD
- Speech-Enabled IVR
- Outbound Dialing
- Outbound Campaigns
- Graphical Scripting
- Workforce Management
- Recordings
- Quality Evaluations
- Speech Analytics
- Supervisory Actions
- Reporting and Analytics
- PureCloud for Altocloud
- Data Integrations
- User Profile Integrations
- Native Mobile Apps
- GDPR Compliance
- HIPAA Compliance
- PCI-DSS – Secure IVR
- Audio Conferencing
- Call Recording
- Chat
- Cloud IP PBX
- Desktop Sharing
- Directory
- File Sharing
- Group Ring, Hunt Groups
- Inbound and Outbound Faxing
- Unified Inbox
- Video Calling
- Voicemail
- WebRTC Softphone
Pricing Info
Pricing Info
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Integrations
Integrations
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
- Salesforce
- Zendesk
- Oracle Service Cloud
- SugarCRM
- Microsoft Dynamics 365
- GSuite
- OneLogin
- Microsoft Active Directory
- Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Company Email
info@genesys.com
Contact No.
Company's Address
2001 Junipero Serra Blvd
Daly City, CA 94014
USA
Genesys Cloud Comparisons
Popular Genesys Cloud Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
Pricing Info
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
Integrations
NewVoiceMedia integrates with the following business systems and applications:
- Salesforce
- Desk.com
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Photobox, Gigaclear, Sixpack Shortcuts
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.
Company Email
Contact No.
Company's Address
Belvedere House
Basing View
Basingstoke
RG21 4HG
ContactWorld Comparisons
Popular ContactWorld Alternatives
Almost as crucial as functionalities and client support quality are pricing plans provided by Genesys Cloud and ContactWorld. While price should not be the sole factor it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your business develops. You should be certain you don’t pick packages that include advanced features that you won’t use and always try to get in touch with the vendor directly as big companies can frequently count on special pricing. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and offers a practical overview of what it feels like to work with Genesys Cloud and ContactWorld.
Page last modified