Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Dialogue engine
- Live chat
- Inbuilt business intelligence and analytics
- Answer bots
- Ticket management
- Integration
Pricing Info
Pricing Info
Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0
- Up to 100 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Broadcast Message
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 50 Mails/Month
- Add Dialogue
- Train Frontman
- Analytical Dashboard
- Audience Manager
- 30 Days Data Retention Policy
- Self-Serve Knowledge Base
- Basic Support via Email
- UTM Tracking
Individual – $25/month
- Up to 2000 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 2000 Mails/Month
- A/B Split
- Goal Tracker
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 60 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 5
- UTM Tracking
- Custom Display
Business – $250/month
- Up to 25000 Monthly Active Users
- 2 Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- 5000 OTP User Verification Requests/Month (By Email)
- 1000 OTP User Verification Requests/Month (By Phone)
- 1000 Geolocation Requests/Month
- Custom Regex
- 5000 Mails/Month
- 1000 SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 2 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
Enterprise – By quote
- Custom Monthly Active Users
- Custom Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Remove Makerobos Logo
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom OTP User Verification Requests/Month (By Email)
- Custom OTP User Verification Requests/Month (By Phone)
- Custom Geolocation Requests/Month
- Custom Regex
- Custom Mails/Month
- Custom SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 5 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
Integrations
Integrations
Frontman provides integration with customer support, ticketing tools, and the following third-party applications:
- Zoho
- MailChimp
- Zapier
- Salesforce
- Gmail
- WordPress
- Zoom
- Dropbox
- Now
- Shopify
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jeep, InsuranceDekho, HealthCare at Home
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Frontman is a chatbot powered by AI, allowing businesses to engage with their leads and customers.
Company Email
Company's Address
Makerobos Innovation Labs
Swej Farm Rd, Rajasthan 302019
India
Frontman Comparisons
Popular Frontman Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
You should note that even though both Frontman and Salesforce Service Cloud may offer a top quality array of features every solution could be designed for a different company size. If you are analyzing various solutions you may want to focus on a business size they are catering to. Specific elements may scale up efficiently for huge enterprises but if you own a small or medium business it’s usually more sensible to stay away from paying for advanced features that you might never actually use.
Page last modified