What is better Front or IdeaScale? We are here to improve the process of assessing Customer Support Software products for you. For example, on this page you can verify the overall performance of Front (8.8) and compare it with the overall performance of IdeaScale (7.8). You may also match their overall user satisfaction rating: Front (90%) vs. IdeaScale (97%).
Likewise, lexamine their functions thoroughly to check which product can better address your company’s requirements. In general, any business solution must let you to comfortably check the big picture, at the same time allowing you immediate access to the details.
In the event you want to quickly locate the best Customer Support Software according to our experts we suggest you try out these services: Freshdesk, Freshdesk Omni, Zendesk.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Every time you choose a solution that you believe will be an actual asset for your company you shouldn’t only pay attention to what professionals have to say about it. In many cases personal experience with the software may change, depending on your own preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable overview of how actual users of Front and IdeaScale rate their contact with the service. Our system is built around complex analysis of product mentions on other sites, social media and blogs, so you will receive a comprehensive and credible landscape of what other people think about each solution. In this example Front got a total satisfaction rating at 90% while for IdeaScale 97% of people say they had a positive experience with it.
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