What is better Front or DeskXpand? The ideal Help Desk Software is a solution that can handle your company’s unique demands. It is possible to determine which solution works really with your enterprise if you compare a wider range of products before you decide which one is the best.
As an example, Front and DeskXpand are scored at 8.8 and 8.0, respectively, for all round quality and performance. Similarly, Front and DeskXpand have a user satisfaction rating of 90% and 98%, respectively, which indicates the general response they get from customers. Even better, talk to a current customer of the software and solicit their opinion regarding the software in question.
In case you you need to quickly identify the optimal Customer Support Software according to our review team we recommend you try out these products: Zendesk, Freshdesk Omni, Freshdesk.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at [email protected].
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
You shouldn’t expect just a broad set of features and adjustable pricing plans from a popular Help Desk Software. Almost as important as core features is a trustworthy customer support. You want to make sure that when you have any questions about Front or DeskXpand, or you face some problems, or perhaps you’ll want to request a specific revision or feature beneficial to your team you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.
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