Compare Front vs. Deskun

Different companies demand different types of Help Desk Software. To learn which service meets your needs, think about reviewing various options feature by feature an taking into consideration their conditions and prices. Likewise, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: Front (8.8) vs. Deskun (8.0) for total quality and functionality; Front (94%) vs. Deskun (100%) for user satisfaction rating. Analyze their high and low points and find out which software is a better choice for your company. An effective, simple way is to list the pros and cons of both applications next to each other and find out which solution comes on top. We know that not all companies have enough time to test a wide range of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Compare

Front

VS

Deskun

VS

Front screenshot Deskun screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

100% ?

Pricing

Pricing

$19

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Efficient inbox management app featuring a unified inbox that consolidates multiple-channels in one place for better team collaboration.
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Popular Customers

Popular Customers

HOMER, CSA Transportation, NearNorth
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Available Features

Available Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, Russia
Integrations

Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram
Cost Details

Cost Details

Front offers four pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Front Light: $45 per month (flat rate)

  • up to five users
  • 1 team inbox
  • Individual inboxes for all users
  • Comments, mentions, rules
  • Max. 500 messages per month

Team: $19 per user/month

  • 3 team channels
  • Collision detection
  • Canned responses
  • Automatic rules
  • 1 integration

Premium: $29 per user/month

Team features plus:

  • 15 team channels
  • Advanced integrations
  • Analytics and reports
  • API/Plugins

Enterprise: $40 per user/month

Premium features plus:

  • 100 team channels
  • Salesforce Integration
  • SAML-based SSO (Single Sign-On)
  • IP access restrictions
  • Dedicated account support

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

Vendor's Address

Vendor's Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
Contact No.

Contact No.

+7-(499)-403-30-35
Contact Email

Contact Email

team@frontapp.com support@deskun.com
Customer Support

Customer Support

Phone
Training
Phone Live Support
Ticket
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about Deskun pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as features and customer support quality are pricing options given by Front and Deskun. Even though pricing should not be the sole aspect it’s definitely a significant thing to think about. You should look for a flexible pricing plan that can be matched with your company size and easily scaled up every time your company grows. You should be certain you don’t opt for pricing plans that have advanced tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time working with it. It’s a valuable experience that doesn’t need you to pay any money and gives you a reliable overview of what it’s like to work with Front and Deskun.