Compare Front vs. Deskun

Different firms demand different types of Help Desk Software. To find out which service fits your needs, consider comparing various alternatives feature by feature along with their conditions and pricing. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system. The results are: Front (8.8) vs. Deskun (8.0) for general quality and performance; Front (94%) vs. Deskun (100%) for user satisfaction rating. Check out their high and weak points and decide which software is a better choice for your company. One simple but effective tactic is to write the advantages and disadvantages of both services next to each other and check which software is better. We realize that not all people have enough time to scrutinize a wide range of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Zendesk, Freshdesk.
Product

Front

VS

Deskun

VS

Front screenshot Deskun screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

100% ?

Pricing

Pricing

$15

by quote

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

General Info

General Info

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Quick Links
Available Features

Available Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later
Contact No.

Contact No.

+7-(499)-403-30-35
Customer Support

Customer Support

Phone
Training
Phone Live Support
Ticket
Available Languages

Available Languages

English English
Supported Integrations

Supported Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about Deskun pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Cost Details

Cost Details

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user/month (billed annually) or $19/user/month (billed monthly)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user/month (billed annually) or $34/user/month (billed monthly)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user/month (billed annually) or $69/user/month (billed monthly)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Vendor's Address

Vendor's Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
Company Email

Company Email

team@frontapp.com support@deskun.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want just a wide set of functionalities and adjustable pricing packages from a reliable Help Desk Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Front or Deskun, or you struggle with some problems, or maybe you’ll want to ask for a specific update or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to profit from personal training or at the very least a knowledge base you can use.