What is better Freshservice or Substly? Purchasing the proper IT Asset Management Software product is as simple as evaluating the solid and low functionalities and terms offered by Freshservice and Substly. Here it's also possible to match their general scores: 9.4 for Freshservice vs. 8.7 for Substly. Or you can verify their general user satisfaction rating, 97% for Freshservice vs. 96% for Substly.
We suggest that you put some effort and study their differences and figure out which one is the better choice for your business. Moreover. keep in mind to take into account your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile app to help you work away from your office.
As of now, the leading services in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Substly provides two distinct pricing packages, including an enterprise pricing option. Take a closer look at the details and choose the plan that best suits your business needs.
Substly connects with the following business systems and applications:
Microsoft Entra ID (formerly Azure AD)
Google Workspace
Browser extensions (Chrome, Safari, Edge, Firefox)Microsoft Dynamics Business Central
Quickbooks Online
Xero
Microsoft Dynamics 365 Business Central
Fortnox
Business Bank Accounts (EU & UK)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bilendo, Visiba Care, Vertiseit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Substly is an innovative SaaS management platform designed to streamline license management, enhance security, and foster seamless collaboration within organizations.
Company Email
hi@substly.com
Contact No.
Company's Address
Substly AB
Vera Sandbergs allé 5B, Göteborg, Västra Götaland 411 33
Sweden
Almost as important as functionalities and client support responsiveness are pricing options offered by Freshservice and Substly. Although cost should not be a deciding element it’s definitely a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your company size and painlessly scaled up every time your business expands. Be sure that you don’t select packages that have extra tools that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can frequently count on more affordable prices. You should also check out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with Freshservice and Substly.
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