What is better Freshservice or AlertOps? Today’s enterprises require the best Customer Support Software product to keep on being competitive. On this page we help you with buying the right software, by allowing you to evaluate Freshservice and AlertOps down to the very details of their individual functions.
You can even check our general scoring values, which rate the software all round quality and performance. Freshservice got a 9.4 score, while AlertOps has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 97% (Freshservice) against 98% (AlertOps). Remember to opt for the application that best answers your most crucial priorities, not the solution with a lot of features.
As of now, the leading services in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
Every time you choose a service that you believe will work best for your team you shouldn’t only focus on what reviewers have to say about it. Very often personal experience with the software will vary, depending on your own preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every app to give you an immediate impression of how actual users of Freshservice and AlertOps rate their experience with the solution. Our system is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will receive a comprehensive and credible landscape of what other users think about every app. In this case Freshservice got a total satisfaction rating at 97% while for AlertOps 98% of people say they had a positive experience with it.
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