What is better Freshdesk Messaging or IMsupporting? There is a wide range of Customer Support Software products in the market right now. The simplest way to find out which app fits your needs best is to compare them side by side. For example, here you can compare Freshdesk Messaging and IMsupporting for their overall score (9.2 vs. 8.7, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
Additionally, you can check their capabilities and pricing conditions as well as other useful information below. When matching products be sure to check their related advantages and mark their disparities to get a clearer picture of both deals. What is more keep in mind to check secondary issues like security, backup, ease-of-use, and helpdesk support.
At the moment, the best services in our Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
You should pay attention to the fact that while both Freshdesk Messaging and IMsupporting may have an outstanding set of features every solution could be aimed at a different business size. If you are studying different apps you should give some attention to a business size they are aimed at. Specific features may scale up efficiently for big enterprises but if you own a small or medium business it’s frequently better to refrain paying for customized functionalities that you may never use.
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