What is better Freshchat or HoduCC? With a wide range of functionalities, pricing, details, and more to check, finding the right Customer Support Software for your firm is tricky. But by working with our system, it's easy to match the characteristics of Freshchat and HoduCC including their general score, respectively as: 9.2 and 8.0 for overall score and 96% and 92% for user satisfaction.
You can also compare them feature by feature and find out which program is a better fit for your company. Don’t forget to use a free trial first before subscribing to get a firsthand experience how the solution performs in real setting.
Users who are pressed for time or want a Live Chat Software suggestion from our experts might want to examine these top choices for this year: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
You shouldn’t expect exclusively a wide range of features and scalable pricing plans from a credible Customer Support Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Freshchat or HoduCC, or you face some problems, or perhaps you’ll want to ask for a certain update or functionality useful to your company you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to enjoy personal training or at the very least a knowledge base you can use.
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