What is better Freshchat or Gmail? There are many Communications Software products in the market these days. The best way to find out which product fits your needs best is to check them side by side. For instance, here you can examine Freshchat and Gmail for their overall score (9.2 vs. 8.3, respectively) or their user satisfaction rating (96% vs. 98%, respectively).
You can also check their features and pricing stipulations as well as other valuable details below. When matching products make sure to check their related functions and mark their distinctive elements to have a clearer picture of both deals. What is more keep in mind to check secondary features including security, backup, intuitiveness, and customer support.
Users who are pressed for time or would like to get a Live Chat Software advice from our experts might want to investigate these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Gmail offers a variety of SMB and enterprise pricing plans for all users to choose from. You can use the program for free or opt-in to one of G Suite paid plans which integrate the email service and are created for businesses, companies, and teams. Here are the details:
G-Suite Edition
Companies
Basic
$3/user/mo. – billed monthly
$30/user/yr. – billed annually
Professional office suite with 30GB storage
Business Email through Gmail
Video and Voice Conferencing
Shared Calendars
Documents, Spreadsheets, and Conferences
24/7 Support for Phone, Email, and Online
Security and Administration Controls
30 GB Cloud Storage
Business
$10/user/mo. – billed monthly
$120/user/yr. – billed annually
Enhanced office suite with unlimited storage and archiving
Business Email through Gmail
Video and Voice Conferencing
Shared Calendars
Documents, Spreadsheets, and Conferences
24/7 Support for Phone, Email, and Online
Security and Administration Controls
Unlimited Cloud Storage ( or 1TB per user if fewer than 5 users)
Smart Search Across G Suite with Cloud Search
Archive and Set Retention Policies for Emails and Chats
eDiscovery for Emails, Chats, and Files
Audit Reports to Track User Activity
Enterprise
$25/user/mo. – billed monthly
$300/user/yr. – billed annually
Premium office suite with advanced controls and capabilities
Business Email through Gmail
Video and Voice Conferencing
Shared Calendars
Documents, Spreadsheets, and Conferences
24/7 Support for Phone, Email, and Online
Security and Administration Controls
Unlimited Cloud Storage ( or 1TB per user if fewer than 5 users)
Smart Search Across G Suite with Cloud Search
Archive and Set Retention Policies for Emails and Chats
eDiscovery for Emails, Chats, and Files
Audit Reports to Track User Activity
Data Loss Prevention for Gmail
Data Loss Prevention for Drive
Hosted S/MIME for Gmail
Integrate Gmail with Compliant Third-Party Archiving Tools
Enterprise-Grade Access Control with Security Key Enforcement
Gmail Logs Analysis in BigQuery
Teams
$10/user/mo. – billed monthly
$120/user/yr. – billed annually
Cloud-based collaboration tools and unlimited storage you can use alongside your company’s current email and calendar solution
Video and Voice Conferencing
Documents, Spreadsheets, and Presentations
24/7 Support for Phone, Email, and Online
Unlimited Cloud Storage ( or 1TB per user if fewer than 5 users)
Gmail can be integrated with third-party programs using POP or IMAP protocols.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, HTC, Spotify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Gmail is a world-class webmail system and email service built and developed by Google for companies, teams, and individuals. It has scalable features and can grow with you from being a freelancer up to growing your business into a large enterprise. Also, it integrates well with other Google Apps.
You should note that even though both Freshchat and Gmail may provide a top quality set of features each app may be aimed at a different company size. If you are studying different apps you may want to focus on a company size they are aimed at. Specific features may scale up well for large enterprises but if you run a small or medium company it’s frequently better to stay away from paying for complex features that you might never actually use.
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