What is better Freshchat or Drift? There is a wide range of Customer Support Software products out there these days. The ideal way to find out which service fits your needs best is to compare them side by side. For instance, here you can review Freshchat and Drift for their overall score (9.2 vs. 8.9, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
You can also review their functions and pricing terms and other useful details below. When matching products make sure to analyze their related advantages and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, remember to assess non-core factors including security, backup, ease-of-use, and customer support.
People who are pressed for time or need a Live Chat Software recommendation from our experts may want to examine these top choices for the current year: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Every time you choose a service that you believe will be an actual asset for your company you shouldn’t just focus on what experts have to say about it. Very often personal experience with the app will vary, depending on your own goals and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for every solution to give you a quick impression of how actual users of Freshchat and Drift rate their experience with the solution. Our system is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you will obtain a comprehensive and reliable landscape of what other customers think about each software. In this example Freshchat got a total satisfaction rating at 96% while for Drift 100% of people say they had an enjoyable experience with it.
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