What is better Freshdesk Contact Center or Sharpen? Purchasing the suitable Customer Support Software product is as easy as assessing the strong and poor features and terms offered by Freshdesk Contact Center and Sharpen. Here it's also possible to match their overall scores: 9.2 for Freshdesk Contact Center vs. 7.4 for Sharpen. Or you can look at their general user satisfaction rating, 100% for Freshdesk Contact Center vs. N/A% for Sharpen.
We suggest that you spend some time to examine their unique features and decide which one is the better choice for your company. Likewise, don’t forget to factor in your company’s or industry’s special circumstances, for instance, a multilingual solution for a global staff or a mobile version to help you work away from your office.
We did our best to prepare reviews of all popular Call Center Software products available on the market, but among them these three deserved our special attention: JustCall, Zendesk, Freshdesk Contact Center.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Both Freshdesk Contact Center and Sharpen were evaluated by a group of reliable SaaS experts who carried out a full study of all key elements of every solution. Their total rating was prepared by means of unique SmartScore algorithm that calculates a separate partial score to each element like: main functionalities, client support, mobile support, security, user satisfaction and reviews in other media. We realize useful features are not the only aspect essential to a company so we make an effort to pay attention to all sides of a software before calculating its final rating.
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