What is better Freshdesk Contact Center or BroadWorks? A great way to find the appropriate Business Phone Systems product for your organization is to compare the solutions against each other. Here you can compare Freshdesk Contact Center and BroadWorks and see their features compared thoroughly to help you pick which one is the superior product.
Also, you can compare their overall ratings, such as: overall score (Freshdesk Contact Center: 9.2 vs. BroadWorks: 8.5) and user satisfaction (Freshdesk Contact Center: 100% vs. BroadWorks: 100%). Analyze their varying features and similarities and see which one outperforms the other. Similarly anticipate the state of your company tomorrow; will your company outgrow the app in the next 3-5 years?
We did our best to review all popular Call Center Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.
BroadWorks integrates with the following business systems and applications :
Google
Office 365
SalesForce
Audiocodes
Dolby
Trans Nexus
ZyLinc
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users.
Every time you test different Business Phone Systems solutions you shouldn’t only analyze their features list and available pricing packages. Consider that the product must be matching your needs and business so the more flexible their offer the better. Check what systems are supported by Freshdesk Contact Center and BroadWorks and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a key element for many businesses.
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