What is better BroadWorks or Freshdesk Contact Center? Today’s companies look for the most effective Business Phone Systems product to stay competitive. On this page we help you with choosing the right software, by allowing you to evaluate BroadWorks and Freshdesk Contact Center down to the very details of their individual features.
You may also make use of our overall scoring values, which rate the software overall quality and performance. BroadWorks got a 8.5 score, while Freshdesk Contact Center has a score of 9.2. Likewise, you may compare their general user satisfaction rating: 100% (BroadWorks) against 100% (Freshdesk Contact Center). Don’t forget to select the software that best matches your top needs, not the software with the higher number of features.
In case you you have to quickly identify the optimal Business Phone Systems according to our review team we recommend you examine one of these services: RingCentral, Axon Virtual PBX, Comcast Business VoiceEdge®.
BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.
BroadWorks integrates with the following business systems and applications :
Google
Office 365
SalesForce
Audiocodes
Dolby
Trans Nexus
ZyLinc
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
In the event you are still having second thoughts about which service will perform best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular a given software is and how big is its online presence.For instance, if you analyze BroadWorks LinkedIn account you’ll learn that they are followed by 23592 people. In case of Freshdesk Contact Center the amount of followers on their LinkedIn page is 19299.
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