What is better Freshdesk Contact Center or AVOXI Genius? If you’re having a tough time picking the right Customer Support Software product for your situation, it’s a good idea to compare the available software and see which tool offers more positive aspects. In particular, here you can compare Freshdesk Contact Center (overall score: 9.2; user rating: 100%) vs. AVOXI Genius (overall score: 9.0; user rating: 97%) for their overall performance.
It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Working with a clear table to compare their features will significantly boost the possibility of obtaining the best product for your company. Look closely at other aspects of the software such as if it’s easy to use, adaptability, scalability, and pricing plans.
People who don't have much time or need a Call Center Software advice from our team may want to investigate these top choices for the current year: JustCall, Freshdesk Contact Center, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
If you are still having second thoughts about which service will work best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular each software is and how extensive is its online presence.For example, if you check Freshdesk Contact Center LinkedIn page you’ll see that they are followed by 19299 users. In case of AVOXI Genius the number of followers on their LinkedIn page is 17694.
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