What is better FocalScope or Interactive Intelligence CaaS? Different companies require different types of Customer Support Software. To learn which solution meets your needs, consider comparing various options feature by feature an taking into consideration their conditions and pricing. Likewise, you may get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: FocalScope (8.2) vs. Interactive Intelligence CaaS (7.7) for all round quality and usefulness; FocalScope (N/A%) vs. Interactive Intelligence CaaS (100%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a more sensible choice for your company. A simple, practical tactic is to list the pros and cons of both services next to each other and find out which software has more benefits.
Currently, the best services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
In the event you are still having second thoughts about which software will be best in your case it might be a good idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular every app is and how wide is its online presence. For example FocalScope Twitter account has currently 35 followers. At the same time Interactive Intelligence CaaS Twitter is followed by 6566 people.
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