What is better Firmao CRM or NICE inContact CXone? We are here to improve the process of comparing CRM Software products for you. For instance, on this page you can check the overall performance of Firmao CRM (8.5) and compare it with the overall performance of NICE inContact CXone (8.8). You can also match their overall user satisfaction rating: Firmao CRM (85%) vs. NICE inContact CXone (91%).
What’s more, you can read their services in detail to determine which product can better tackle your company’s requirements. In general, any business solution has to let you to immediately check the big picture, at the same time offering you quick access to the details.
In case you you have to quickly find the optimal CRM Software according to our experts we advise you examine these services: Freshsales, HubSpot Smart CRM, Salesforce CRM.
Firmao CRM offers three pricing tiers, with monthly or annual payment options. A free trial plan is available for those who want to learn more about its features. Meanwhile, users can opt to get customized add-ons for an additional fee. Explore the editions and their features below to determine the best fit for your budget and needs.
Standard – €16/user/month
CRM – Customer Relationship Management
E-mail integration
VAT invoices, bills, and receipts
Timesheeting, calendar, and projects
Reports, charts
Quotes and orders
Cloud storage – 2GB per license
Android and iOS mobile apps
Deadline reminders
Integration with automatic payments
Free technical support 8 AM to 4 PM Monday-Friday (email)
Professional – €30/user/month
Everything in Standard +
Defining custom fields for your data
Chat, Live chat, and Callback
Editable templates of invoices, quotes, and agreements
E-mail templates and an autoresponder
Cloud storage – 10GB per license
VoIP integration
Automatic cyclical invoice generation
Price groups and individual prices
Deals
OCR – invoice handling automation
Gantt, Kanban diagrams
Sales plan
Enterprise – €56/user/month
Everything in Professional +
Customizations (paid extra)
Google, Outlook Calendar integration
E-mail and phone surveys
SMS service integration
E-commerce platforms integrations
Courier systems integrations
Maps Integration
Document and tasks workflow
ERP – production
Zapier integration
Customer panel
Automations, Processes
Data analysis
Free technical support 8 AM to 4 PM Monday-Friday (email, phone), 24h/365 (email)
Firmao CRM supports over 1000 integrations across various categories including e-commerce, communication, accounting, marketing automation, Google payment, transport, and calendar. Among the apps it can integrate with are:
Zapier
VoIP
Shopper
Salesmanago
Zoom
Stripe
Paycove
SMS API
Mailchimp
Way2Send
Przelewyy24
Globkurier
Furgonetka
Kalendarz Google
LiveAgent
BaseLinker
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ECO Instal, MP&M, Scorise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Firmao CRM is an online CRM software with integrated marketing, customer service, and VoIP solutions on one platform for personalized experiences.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
The software examined on this page are only a sliver of our complete CRM Software category and you should take into account that there might be more desirable alternatives out there. If you want to ensure you make the best possible choice for your company we strongly suggest that you compare more software first. It may also be a good idea to check out our top 10 CRM Software ranking to learn which services are currently the highest-ranking ones and leaders in the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
