8×8 Call Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- By-Extension Reporting
- Call Volume
- Caller Identification
- Call Duration
- Call Monitoring
- Who Answered Log
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management
Pricing Info
Pricing Info
Contact MTS for their enterprise pricing information and other product details on TEM Suite Call Accounting. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Integrations
Integrations
TEM Suite Call Accounting integrates with the following business systems and applications:
- Cisco Switches
- Microsoft Skype for Business
- Avaya Switches
- Unify Switches
- Mitel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive and integrated call accounting software that provides companies with a platform that gives them a clear and complete view of their telecom usage and costs.
Company Email
info@mtsint.com
Contact No.
Company's Address
MTS IntegraTRAK, Inc.
70 Grand Ave, Suite 104
River Edge, NJ 07661
USA
TEM Suite Call Accounting Comparisons
Popular TEM Suite Call Accounting Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
PHONE SYSTEM
- Auto Attendant
- Extension Dialing
- Hosted PBX
- Music on Hold
- Ring Groups
- Directory Assistance
- Number Porting
COLLABORATION FEATURES
- Instant Messaging
- Presence
- Conference Bridge
- Call Recording
- Online Meetings
- Contacts Integration
MOBILITY
- Virtual Office Mobile for iPhone
- Virtual Office Mobile for Android
- Softphone
EASY ONLINE MANAGEMENT
- Online Administration
- Virtual Office Online
- Virtual Office Desktop
BUSINESS FEATURES
- Unlimited Calling
- 3-Way Calling
- Business SMS
- Call Forwarding
- Conference Bridge
- Caller ID
- Caller ID Blocking
- Call Waiting
- Call Transfers
- Call Park
- Direct Phone Number
- Do Not Disturb
- Group Intercom Paging
- Internet Fax
- Voicemail
- Voicemail to Email
CONTACT CENTER
- Skills-based Routing
- IVR
- Audio Production Store
- Virtual Queue
- Direct Agent Routing
SUPERVISOR / AGENT TOOLS
- Agent Supervisor Tools
- CTI
- FAQ Knowledgebase
MULTI-CHANNEL
- Multi-Channel
- Proactive Chat
- Web Callback
- Social Media Customer Service
- Desktop Sharing
REPORTING AND MONITORING
- Call Recording
- Historical Reporting
- Real-Time Monitoring
CRM INTEGRATIONS
- NetSuite Integration
- Salesforce Integration
- Zendesk Integration
- 8×8 CRM
- Hosted Microsoft Dynamics Integration
- Zoho Integration
DISASTER RECOVERY
- Contact Center Continuity
WORKFORCE OPTIMIZATION
- Quality Management
- Workforce Management
Pricing Info
Pricing available by quote. Contact 8×8 directly to request a quote.
Integrations
8X8 Call Center supports integrations with the following business systems and applications:
- Salesforce
- NetSuite
- Zendesk
- Zoho
- Microsoft Dynamics
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Shutterstock, AllState, iCruise.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.
Company Email
Contact No.
Company's Address
8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131
8×8 Call Center Comparisons
Popular 8×8 Call Center Alternatives
Almost as crucial as features and client support responsiveness are pricing options offered by TEM Suite Call Accounting and 8x8 Call Center. While cost should not be a deciding factor it’s definitely a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your company develops. Be sure that you don’t pick plans that include additional features that you won’t find useful and always try to contact with the vendor directly as big companies can often benefit from discounts. You should also try out a free trial or demo of each app to spend at least some time working with it. It’s a useful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with TEM Suite Call Accounting and 8x8 Call Center.
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