What is better eTollFree or Banckle Live Chat? The perfect Customer Support Software is a product that can address your company’s specific demands. It’s easy to determine which option is best suited for your industry if you assess a wider range of products before you decide which one is the best.
As an example, eTollFree and Banckle Live Chat are scored at 7.1 and 6.5, respectively, for all round quality and performance. Similarly, eTollFree and Banckle Live Chat have a user satisfaction rating of N/A% and 94%, respectively, which reveals the general satisfaction they get from customers. Moreover, talk to an existing user of the software and ask for their feedback concerning the solution in question.
We did our best to prepare reviews of all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Contact Center, JustCall.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
Every time you test various Customer Support Software solutions you shouldn’t simply explore their list of features and available pricing plans. Keep in mind the software should be adjusted to your needs and team so the more flexible their offer the better. Check what systems are supported by eTollFree and Banckle Live Chat and make sure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this could be a key element for many firms.
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