What is better eStreamDesk Helpdesk or Zoho Desk? Various businesses require different types of Help Desk Software. To understand well which service meets your needs, consider evaluating various alternatives feature by feature an taking into consideration their terms and prices. Furthermore, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: eStreamDesk Helpdesk (6.7) vs. Zoho Desk (9.0) for general quality and usefulness; eStreamDesk Helpdesk (99%) vs. Zoho Desk (100%) for user satisfaction rating. Examine their high and low points and find out which software is a better choice for your company. An effective, simple way is to list the pros and cons of both applications side by side and check which solution has more benefits.
Right now, the top products in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as essential as useful features and client support quality are pricing plans made available by eStreamDesk Helpdesk and Zoho Desk. While price should not be the sole aspect it’s surely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and painlessly scaled up if your company grows. Make sure you don’t select plans that include complex features that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a helpful experience that doesn’t ask you to invest any money and gives you a solid overview of what it feels like to work with eStreamDesk Helpdesk and Zoho Desk.
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