What is better EPIC or Nicereply? There are lots of Survey Tools products out there right now. The best way to find out which one fits your needs best is to check them side by side. For example, here you can review EPIC and Nicereply for their overall score (8.0 vs. 8.5, respectively) or their user satisfaction rating (94% vs. 88%, respectively).
Additionally, you can review their functions and pricing stipulations along with other valuable data below. When matching products make sure you compare their corresponding capabilities and mark their distinctive elements to get a clearer picture of both deals. What is more keep in mind to assess secondary factors like security, backup, usability, and customer support.
Our team put a lot of effort to review all popular Survey Tools services offered out there, but among them these three deserved our special attention: Alchemer, Sogolytics, Qualtrics Research Core.
Contact EPIC for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
EPIC (Employee Perceived Image of the Company) gives you tons of insights about your employees' mood, engagement level, inter-personal relationships and more.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
When you select a app that you believe will be an actual asset for your business you shouldn’t only limit yourself to what reviewers have to say about it. Very often individual experience with the solution will vary, depending on your own preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick overview of how actual users of EPIC and Nicereply rate their contact with the solution. Our system is based on complex analysis of product mentions on other sites, social networks as well as blogs, so you will get a complete and credible picture of what other users think about each solution. In this example EPIC has a total satisfaction rating at 94% while for Nicereply 88% of people say they had a positive experience with it.
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