Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact management
- Event management
- Lead Scoring
- List management
- Marketing Automation
- Sales pipeline management
- Territory Management
- Analytics/Email Tracking
- Campaign segmentation
- Channel management
- Content/Blogging platforms
- Landing pages
- Email marketing
- Signup forms
- Email drip campaigns
- Lead Management
- Social media
- Website visitor tracking
- A/B Testing/Multivariate testing
- Surveys
Pricing Info
Pricing Info
EmailGreen offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:
Starter – $69/month
- 1,000 Contacts
- Unlimited Emails
- Unlimited Users
- All Features
Pro – $89/month
- 3,000 Contacts
- Unlimited Emails
- Unlimited Users
- All Features
Premium – $109/month
- 5,000 Contacts
- Unlimited Emails
- Unlimited Users
- All Features
Powerhouse – $149/month
- 7,500 Contacts
- Unlimited Emails
- Unlimited Users
- All Features
Integrations
Integrations
EmailGreen integrates with the following business systems and applications:
- GreenRope
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
V Corp, Traders Accounting, Treff Marketing
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
EmailGreen is an integrated web-based email marketing and CRM platform designed to help organizations and businesses manage their contacts.
Company Email
sales@emailgreen.com
Contact No.
Company's Address
249 South Highway 101, Suite 525
Solana Beach, CA 92075
USA
EmailGreen Comparisons
Popular EmailGreen Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Almost as essential as functionalities and user support responsiveness are pricing packages made available by EmailGreen and Freshdesk Omni. Even though price should not be a deciding factor it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be adjusted to your business size and easily scaled up when your company grows. You should be certain you don’t pick pricing plans that have extra tools that you won’t find a use for and always try to contact with the vendor directly because big companies can usually count on more affordable prices. You should also check out a free trial or demo of each service to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and gives you a practical overview of what it feels like to work with EmailGreen and Freshdesk Omni.
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