What is better Elqano or Zoho Desk? We are here to simplify the process of assessing Knowledge Management Software products for you. In particular, on this page you can check the overall performance of Elqano (6.9) and contrast it with the overall performance of Zoho Desk (9.0). You may also match their overall user satisfaction rating: Elqano (N/A%) vs. Zoho Desk (100%).
What’s more, research their functions carefully to determine which product can better tackle your company’s needs. Generally, any business solution has to let you to comfortably see the big picture, at the same time giving you immediate access to the details.
If you would like to quickly decide on the top Knowledge Management Software according to our experts we recommend you check out one of these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you pick a product that you believe will work best for your business you shouldn’t only pay attention to what professionals have to say about it. In many cases personal experience with the solution will vary, depending on your own goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each solution to give you a quick overview of how actual users of Elqano and Zoho Desk estimate their experience with the solution. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you are going to receive a complete and credible picture of what other users think about each app. In this example Elqano got a total satisfaction rating at N/A% while for Zoho Desk 100% of people claim they had a positive experience with it.
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