What is better Eloquent WebSuite or Zoho Desk? Today’s firms require the most effective Knowledge Management Software product to stay competitive. On this page we help you with buying the best service, by allowing you to assess Eloquent WebSuite and Zoho Desk down to the very details of their individual modules.
It is also possible to make use of our overall scoring values, which rate the software overall quality and performance. Eloquent WebSuite got a 8.5 score, while Zoho Desk has a score of 9.0. Likewise, you can compare their general user satisfaction rating: N/A% (Eloquent WebSuite) against 100% (Zoho Desk). Bear in mind to choose the solution that best matches your top needs, not the application with the most robust features.
In case you you want to quickly decide on the optimal Knowledge Management Software according to our experts we recommend you take a look at one of these services: Zendesk, Zendesk, ServiceNow Knowledge Management.
Contact Eloquent System to know more about Eloquent WebSuite basic and enterprise pricing options and other product details. You may also sign up for a demo to see if the software is a perfect fit for your business.
Branksome Hall, Middlesex School, California State Archives
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
The Eloquent WebSuite gives customers and their clients only “one place to look” for all the organizations information – PDF documents, archival material, folders in offsite storage, photographs, museum artifacts, audio recordings, videos – anything that is relevant to the organization.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
All the data, facts and statistics that we shared in this analysis were gathered from official company websites, marketing content available online, actual experience from real clients as well as our own everyday use of each app by an expert. We do our best to thoroughly test every solution, as a result we not only examine it ourselves, but we also compare our observations with experiences of other people from the SaaS community.
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