What is better Elium or Zoho Desk? With various functions, pricing, conditions, and more to check, choosing the best Knowledge Management Software for your firm is hard. But by using our system, it's easy to match the characteristics of Elium and Zoho Desk together with their general rating, respectively as: 8.1 and 9.0 for overall score and N/A% and 100% for user satisfaction.
You can also review them feature by feature and find out which program is a better fit for your company. Remember to use a free trial first prior to opting in for a plan to get a firsthand experience how the program works in practical situations.
We did our best to prepare reviews of all popular Knowledge Management Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Elium enterprise pricing starts at $600.00 per month and the packages are based on the number of users. For complete information, get in touch with the sales team by phone, email, or web form.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as essential as features and user support responsiveness are pricing options provided by Elium and Zoho Desk. Although price should not be the only aspect it’s without a doubt an important thing to consider. You should look for a flexible pricing package that can be matched with your company size and painlessly scaled up every time your business develops. You should be certain you don’t select packages that have extra functionalities that you won’t find a use for and always try to get in touch with the vendor directly because big companies can often count on special pricing. You should also try out a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t require you to spend any money and gives you a practical overview of what it’s like to work with Elium and Zoho Desk.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
