What is better Elium or Zoho Desk? When choosing the ideal Knowledge Management Software for your business our recommendation is that you evaluate the features, rates, along with other crucial information about the product and vendor. Here, you can check the similarities and distinctions between Elium (overall score at 8.1 and user satisfaction at N/A%) and Zoho Desk (overall score at 9.0 and user satisfaction at 100%).
You may also check out their unique details, for example services, plans, costs, terms and conditions, etc. What is more, analyze the terms thoroughly for information on extra charges, such as, setup cost, separate support plan, upgrade fees, disk space fees, and others.
In the event you need to quickly identify the optimal Knowledge Management Software according to our review team we recommend you check out one of these solutions: Zendesk, ServiceNow Knowledge Management, Zendesk.
Elium enterprise pricing starts at $600.00 per month and the packages are based on the number of users. For complete information, get in touch with the sales team by phone, email, or web form.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
In case you are still having doubts about which software will be best in your case it may be a good idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular each product is and how wide is its online presence. For instance Elium Twitter account has currently 1517 followers. At the same time Zoho Desk Twitter is followed by 31380 people.
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