What is better EasyVista or Zoho Desk? Examining products to find the best Help Desk Software does not always have to be complicated. On our review platform, it is possible to match EasyVista and Zoho Desk and immediately analyze their varying features. We allow you to examine their functions, supported devices, customer support, pricing, terms, and more.
You may also examine their overall score (7.8 for EasyVista vs. 9.0 for Zoho Desk) and overall customer satisfaction level (100% for EasyVista vs. 100% for Zoho Desk). Spend some time and examine your best choices and find out which one is right for your company. You should also consider the software vendor’s credibility; can you count on them and will they still be around in the future?
At this time, the most popular services in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as essential as functionalities and user support quality are pricing packages offered by EasyVista and Zoho Desk. Even though pricing should not be the sole aspect it’s surely a key thing to consider. You should expect a flexible pricing plan that can be matched with your team size and painlessly scaled up if your company expands. Be sure that you don’t opt for plans that include advanced tools that you won’t use and always make an effort to contact with the vendor directly because enterprises can often benefit from special pricing. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t require you to invest any money and offers a practical overview of what it feels like to work with EasyVista and Zoho Desk.
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