What is better EasyVista or Zoho Desk? If you want a reliable Help Desk Software product for your enterprise you need to make time to assess different options. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can see EasyVista’s overall score of 7.8 and compare it against Zoho Desk’s score of 9.0; or EasyVista’s user satisfaction level at 100% versus Zoho Desk’s 100% satisfaction score.
The assessment can help you see the good and bad points of each program, and make up your mind on which matches your requirements better. Aside from the main features, the application that is easy to understand and use is always the better product.
Right now, the most significant solutions in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as crucial as features and user support responsiveness are pricing options provided by EasyVista and Zoho Desk. Although pricing should not be a deciding element it’s definitely a key thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and easily scaled up every time your business develops. Make sure you don’t choose packages that have extra functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as big companies can usually count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and provides you with a reliable overview of what it’s like to work with EasyVista and Zoho Desk.
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