What is better EasyVista or ConnectWise Control? If you’re having a hard time selecting the best Help Desk Software product for your company, it’s a good idea to compare and contrast the available software and discover which service offers more benefits. In particular, here you can review EasyVista (overall score: 7.8; user rating: 100%) vs. ConnectWise Control (overall score: 9.0; user rating: 100%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has better pricing plans for your current budget. Working with a clear table to evaluate their features will significantly increase the odds of finding the best product for your company. Pay attention to other areas of the software for example intuitiveness, flexibility, scalability, and pricing options.
We did our best to review all popular Help Desk Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both EasyVista and ConnectWise Control were evaluated by a group of independent B2B experts who carried out a full analysis of all key elements of every service. Their final score was calculated with unique SmartScore model that gives an individual partial score to each element such as: main features, client support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor essential to a company so we make an effort to pay attention to all aspects of a solution prior to calculating its final rating.
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