What is better DiamanteDesk or Boomtown? With a wide range of features, pricing, conditions, and more to compare, choosing the best Customer Support Software for your firm is challenging. However making use of our system, you can easily match the functions of DiamanteDesk and Boomtown including their general rating, respectively as: 8.0 and 8.0 for overall score and N/A% and N/A% for user satisfaction.
You can also evaluate them feature by feature and find out which program is a better fit for your company. Remember to ask for a demo first before subscribing to get a firsthand experience how the program can benefit you in practical situations.
Users who don't have much time or want a Customer Support Software recommendation from our team might want to examine these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
DiamanteDesk integrates with the following business systems and applications:
OroCRM
Salesforce
Sugar CRM
Magento
Wordpress
PrestaShop
Shopify
eBay
Amazon
Jira
YouTrack
Redmine
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An easy-to-use, open-source support ticketing system and customer service solution powered by Eltrino. This customer service software allows easy customizations to meet unique business needs.
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Boomtown has pre-built integrations for the following software and applications:
Salesforce
Zendesk
Freshdesk
ServiceNow
Jira
Slack
Gmail & Google Calendar
Outlook Mail & Calendar
Facebook
Line
WhatsApp
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Paysafe, Paya, Elavon, Square, Vans
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
Almost as important as functionalities and client support level are pricing packages provided by DiamanteDesk and Boomtown. While cost should not be a deciding factor it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and easily scaled up every time your team grows. Be sure that you don’t opt for plans that include extra functionalities that you won’t find a use for and always try to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also check out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with DiamanteDesk and Boomtown.
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