DeskXpand
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel Customer Support
- Self-Service Portals
- FAQs
- Knowledge Base
- Chat Widget
- Unified Team Inbox
- Ticket Management
- In-Ticket Collaboration
- To-Do Lists
- Task Reminders
- SLA Management
- Support Reports & Analytics
Pricing Info
Pricing Info
DeskXpand offers three enterprise pricing plans for users to choose from. Here are the details of each plan:
Starter – $0
- Free for a lifetime
- Maximum of 3 users or agents
- Free 1-month support
- Email ticketing
- Self-service support portal
- Ticket & Website forms
- Ticket response
- Ticket status
- Ticket priority
- Requester’s details
- Ticket filtering
- Multiple file attachments
- Ticket conversations sorting
- Public & Private notes
- Customized ticket data fields
- Agent group & role management
- Customer/contact management
- Knowledge base articles, categories, & folders
- Customize public portal
- In-depth helpdesk reports & analytics
- Dashboard
- Support via email, ticket & knowledge base
Essential – $5/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Starter Plan, Plus:
- To-Do lists
- To-Do reminders
- Customized ticket statuses
- Business hours
- Dependent ticket data fields
- Dynamic ticket forms
- Multiple products
- Customized agent roles
- Customized company & contact data fields
- Customer timelines
- Approval processes
- Article templates
- Customized email servers
Premium – $7/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Essential Plan, Plus:
- Ticket templates
- Ticket assignment load balancing
- Multiple Business hours
- Multiple products content management
- Customized CSS
- Fully Customized portal
- Customized domain mapping
- Data export
Integrations
Integrations
DeskXpand integrates with:
- Amazon Web Services
- Salesforce
- Microsoft Dynamics CRM
- Magento
- Shopify
- Trello
- Jira
- Google Forms
- SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Analista de Sistemas, Scott A. Precourt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Company Email
sales@deskxpand.com
Contact No.
Company's Address
DeskXpand
Biztech IT Consultancy Pvt. Ltd., C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat
India
DeskXpand Comparisons
Popular DeskXpand Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- ITIL Compliance
- Centralized IT Helpdesk System
- Task Management
- Project Dashboard
- Self-Service Portal
- Knowledge Management
- Omnichannel Communication
- Mobile App
- Integrations
Pricing Info
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
3 Agents – £59/agent/month (billed annually)
- SLA Management
- Email Tickets
- Project Dashboards
- Live Chat
- Call Handling
- Self-Service Web Portal
- Reporting Tools
- Knowledge Base Management
3 Agents – £65/agent/month (billed annually)
- All feature inclusions
10 Agents – £65/agent/month (billed annually)
- All feature inclusions
25 Agents – £59/agent/month (billed annually)
- All feature inclusions
50 Agents – £55/agent/month (billed annually)
- All feature inclusions
100 Agents – £49/agent/month (billed annually)
- All feature inclusions
150+ Agents – £45/agent/month (billed annually)
- All feature inclusions
Integrations
Halo Service Desk integrates with:
- MS Exchange
- MS Outlook
- Microsoft SCCM
- Microsoft SCO
- Skype for Business
- Office 365
- Active Directory
- Microsft Dynamics
- Azure DevOps
- PowerShell
- ADFS
- AnyDesk
- TeamViewer
- SimpleHelp
- BeyondTrust
- LogMe Rescue
- Cisco
- RingCentral
- Slack
- 3CX
- Kaseya
- Lansweeper
- Connectwise Automate
- Solarwinds MSP Manager
SolarWinds N-Central - Continuum
- Sage
- Xero
- QuickBooks
- Varibill
- KashFlow
- Splunk
- Salesforce
- Jira
- Act!
- And more
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
University of Cambridge, Sony Music, Akzo Nobel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
Company Email
sales@imaginehalo.com
Contact No.
Company's Address
Net Help Desk Limited
Beverley House, 2 Market Place,
Stowmarket, Suffolk,
England IP14 1DP
Halo Service Desk Comparisons
Popular Halo Service Desk Alternatives
If you continue having doubts about which app will be best in your case it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular each service is and how extensive is its online presence. For instance, in case of Facebook DeskXpand has 15 likes on their official profile while Halo Service Desk profile is liked by 199 people.
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